From law as a practice, to law as a business

Knowledge management

Knowledge management is all about creating an organisational culture of learning, knowing and sharing, driven by strategic and business-operation priorities, facilitated through the use of the right processes and tools.

KNOWLEDGE MANAGEMENT ASSESSMENT

A knowledge management (KM) assessment is the ideal starting point to kickstart or improve KM activities. Basically, it is an in-depth analysis of your current state of KM in terms of content, processes, technology and people. A typical assessment includes face-to-face interviews, a legal technology quick scan and a content quality check.

KNOWLEDGE MANAGEMENT STRATEGY

A knowledge management (KM) strategy defines the specific steps that need to be taken to implement a successful KM initiative in line with your strategic business objectives. Together we will develop a bottom-up strategy to ensure that real needs and critical issues are tackled. Strategy development is ideally initiated by the results of an assessment complemented with input from senior management regarding strategic business objectives.

KNOWLEDGE MANAGEMENT TOOLKIT

There is an abundance of knowledge management (KM) tools and techniques: document management and knowledge databases, online platforms, knowledge portals, collaboration tools, wikis, etc. Together we will define which tools and techniques fit best with your KM challenge. The right mix of tools and techniques is crucial to avoid one of the most common pitfalls: the technology pitfall. Knowledge is shared and reused by people following processes enhanced by systems, not the other way around.

KNOWLEDGE SHARING CULTURE

Creating the right culture is the most challenging part in implementing a successful knowledge management (KM) initiative. Discover how the implementation of an engaging content strategy and the introduction of KM incentives will embed KM in daily routines.


Knowledge management is all about creating an organisational culture of learning, knowing and sharing, driven by strategic and business-operation priorities, facilitated through the use of the right processes and tools.

KNOWLEDGE MANAGEMENT ASSESSMENT

A knowledge management (KM) assessment is the ideal starting point to kickstart or improve KM activities. Basically, it is an in-depth analysis of your current state of KM in terms of content, processes, technology and people. A typical assessment includes face-to-face interviews, a legal technology quick scan and a content quality check.

KNOWLEDGE MANAGEMENT STRATEGY

A knowledge management (KM) strategy defines the specific steps that need to be taken to implement a successful KM initiative in line with your strategic business objectives. Together we will develop a bottom-up strategy to ensure that real needs and critical issues are tackled. Strategy development is ideally initiated by the results of an assessment complemented with input from senior management regarding strategic business objectives.

KNOWLEDGE MANAGEMENT TOOLKIT

There is an abundance of knowledge management (KM) tools and techniques: document management and knowledge databases, online platforms, knowledge portals, collaboration tools, wikis, etc. Together we will define which tools and techniques fit best with your KM challenge. The right mix of tools and techniques is crucial to avoid one of the most common pitfalls: the technology pitfall. Knowledge is shared and reused by people following processes enhanced by systems, not the other way around.

KNOWLEDGE SHARING CULTURE

Creating the right culture is the most challenging part in implementing a successful knowledge management (KM) initiative. Discover how the implementation of an engaging content strategy and the introduction of KM incentives will embed KM in daily routines.


Process improvement

Doing the right things better results in a smarter, faster and more cost effective delivery of legal services by increasing operational efficiency and effectiveness.

PROCESS IMPROVEMENT

Understanding how people work, why they do things the way they do, and identifying inefficiencies offer great opportunities for improvement. Methodologies such as Lean and Continuous Process Improvement offer a structured approach to performing this analysis. The playing field of legal process improvement is much bigger than the standardisation of high volumes of work, transactional and litigation work. Every legal service or business operation can be defined as a process and thus optimised.

HOW DOES KNOWLEDGE MANAGEMENT FIT IN?

The right allocation of resources (including knowledge management (KM) resources and the introduction of KM tools such as templates, checklists and standard documents) is essential to improving processes. Documenting processes also ensures that the improved processes will be sustained.

KNOWLEDGE, MARKETING AND BUSINESS DEVELOPMENT: AN INTEGRATED APPROACH

Pitches, client seminars, newsletters, and even legal advice are rarely just about knowledge. They are also examples of effective client communication and often the result of business development efforts. Nevertheless, knowledge, marketing and business development professionals often operate in process silos which clearly undermine operational effectiveness. Discover how integrating processes will transform “legal knowledge” into “engaging legal content” that creates conversations with clients: the starting point of any strong and long-lasting client relationship.

Doing the right things better results in a smarter, faster and more cost effective delivery of legal services by increasing operational efficiency and effectiveness.

PROCESS IMPROVEMENT

Understanding how people work, why they do things the way they do, and identifying inefficiencies offer great opportunities for improvement. Methodologies such as Lean and Continuous Process Improvement offer a structured approach to performing this analysis. The playing field of legal process improvement is much bigger than the standardisation of high volumes of work, transactional and litigation work. Every legal service or business operation can be defined as a process and thus optimised.

HOW DOES KNOWLEDGE MANAGEMENT FIT IN?

The right allocation of resources (including knowledge management (KM) resources and the introduction of KM tools such as templates, checklists and standard documents) is essential to improving processes. Documenting processes also ensures that the improved processes will be sustained.

KNOWLEDGE, MARKETING AND BUSINESS DEVELOPMENT: AN INTEGRATED APPROACH

Pitches, client seminars, newsletters, and even legal advice are rarely just about knowledge. They are also examples of effective client communication and often the result of business development efforts. Nevertheless, knowledge, marketing and business development professionals often operate in process silos which clearly undermine operational effectiveness. Discover how integrating processes will transform “legal knowledge” into “engaging legal content” that creates conversations with clients: the starting point of any strong and long-lasting client relationship.

Legal design

Legal design is a human-centred approach to innovation in the legal sector. These innovations can relate to products, services, business models and even ecosystems, just to name a few.

Legal design combines legal experience with Design Thinking, a methodology for creative problem solving. The main goal is to create an outcome that is more useful, user-friendly and desirable in the most efficient and effective way.

A WAY OF THINKING. A WAY OF WORKING.

Legal design is a way of thinking. It always starts with the user in mind.

Legal design is a way of working. The design process consists of four iterative stages: exploration, creation, reflection and implementation. During this process different methods and (visual) tools from various disciplines are combined. Legal design focuses on collaboration and co-creation.

HOW YOU CAN BENEFIT FROM LEGAL DESIGN

Communication design

Communication design helps you communicate complex legal information. It’s all about effective communication. Communication that is clear, to the point and user-centred.

Legal documents are often text-heavy documents full of legal jargon. Through the combination of text and visual elements such as icons, explanatory tables, diagrams and infographics your message gets clear, convincing and engaging.

Legal communication design often results in shorter and more visual documents that make your content come to life. This makes it much easier to convey your message in a digital world of multiplying content and media channels.

Moreover, you can stand out from the crowd in a world of information overload.

Communication design can be applied to many legal documents. Think about legal newsletters, general terms and conditions, privacy statements, legal training materials, all types of contracts, exceptions and additions catalogues to contracts, etc.

Contract design as an example of legal communication design

The one who draws up the contract is usually not the one who negotiates or signs the contract. This can lead to misunderstandings. Contract design bridges communication barriers between legal professionals and (internal) business partners, and makes contracts easy to explain, easy to understand, and easy to read.

Do you want to learn how to visually communicate your key points in an eye-catching way?

Send an email to dominique@2knowhow2.com and find out how you can benefit from legal communication design!

Product or service design

Do you want to create or improve legal products or services? Great initiative! But … These initiatives often fail because the product or service doesn’t solve a real problem. There is no market need. Design Thinking minimizes the risk of innovation by engaging end-users as from the beginning and by following a structured process of exploration, creation, reflection and implementation. As a result, you will design products or services that people really want to use.

Speed up your innovation process and validate your concepts in the shortest possible time with a Design Sprint.

Send an email to dominique@2knowhow2.com to drive your legal business forward faster!

Business model design

Challenges are facing the legal landscape. Staying relevant in a crowded marketplace is now more important than ever. Legal players are rethinking their business models in the light of technological change. How to turn challenges into opportunities that drive innovation? How to find new ways to create, capture and deliver client value?

Send an email to dominique@2knowhow2.com and find out more about our "Fast forward 2022" interactive workshop!

GET INSPIRED

"Wat we van designers kunnen leren om onze competitiviteit te verhogen" - My interview with Antwerp Management School (in Dutch)

Training programmes

Drive your legal business forward faster with our inspiring training programmes. Our trainings are designed to empower you to take action. Connect, share, learn is our credo.

Connect. We have the power to connect and ... it's visual! No boring presentations, we create conversations.

Share. Our trainings are based on first hand experience. We practise what we preach!

Learn. Our tools and techniques are immediately applicable thanks to our pragmatic and hands-on approach.

2KnowHow2 organises both open trainings and tailor-made training programmes. Most topics can be offered as an in-house training, interactive workshop or keynote. Personal coaching is also possible. Our trainings are always tailored to the specific needs of our clients and fun is guaranteed!

What previous participants say about our in-house workshops and open trainings

'' Inspirerend, praktisch, vernieuwend - Boeiend, confronterend, leerrijk - Top -
Usable info, informative, made me fall in love with KM all over again - Hands-on, inzicht -
Een must voor elke advocaat ondernemer - Pratique, échange d'expérience, clair -
Leerrijk, eyeopener, didactisch - Intéressant, pas facile à mettre en oeuvre, mais très utile ''

Blog | To Know How To

Yes, I know. Blog posts are a good way to attract people and to engage with leads and clients. But - to be honest - I am not much of a writer. I am more a visual strategist. Therefore, I will share most of my insights through an original visual rather than write entire pages on them.

As Seth Godin said: “Everyone is not your customer”. Are you a legal professional interested in legal innovation beyond the buzzword? Do you believe that players in the legal field should become more businesslike? Great, you are at the right place! What can you expect? Original content on how to drive innovation through knowledge management, process improvement and legal design. Once a month. At least.

Of course, I hope to educate and entertain you with my blog posts, but, most of all, I want to inspire you and provide you with the information you are looking for. I would love to hear your thoughts and suggestions on all this. Just drop me a line (dominique@2knowhow2.com) and I will get back to you!

Have a nice day,
Dominique

Defining knowledge management processes: simplify the way we do things

01.04.2019

In our workshop "Kickstart knowledge management" we explore four building blocks of knowledge management: content, processes, technology and people. Processes is all about capturing, managing and sharing knowledge efficiently. The essence of a session on processes is captured in this visual.

Wat we van designers kunnen leren om onze competitiviteit te vergroten

01.03.2019

Lees hier mijn interview met Antwerp Management School

De meeste kantoren ontbreekt het volgens Dominique aan een langdurige innovatieve aanpak. Het uittekenen van een globale digitale strategie en innovatiestrategie wordt nochtans steeds belangrijker in een snel evoluerende wereld. Design Thinking is wegens de brede toepasbaarheid bij innovatie dan ook een welkome kapstok. “Het is een methode van multidisciplinair denken en werken waarbij de cliënt of gebruiker centraal staat in het innovatieproces en waarbij creativiteit en structuur hand in hand gaan. Het mooie eraan is dat je het kan inzetten om zowel producten en diensten als het businessmodel te innoveren en optimaliseren.”

Our story

WHAT WE DO

2KnowHow2 helps legal services providers optimise the use of their knowledge to deliver smarter services and products to internal and external clients.

We challenge traditional legal services delivery and drive innovation mainly through knowledge management, process improvement and legal design. 2KnowHow2 goes beyond the “traditional consultancy”. We co-create with our clients and that is where we make the difference.

Our clients include law firms, in-house legal departments from the private and public sector, start-ups and other legal services providers.

WHAT WE BELIEVE IN

It's not about me. It's about you. And in the end it's about your clients. Challenges are facing the legal landscape and will continue to do so. The present is just a "beta" of the future. We believe in constant innovation. Client-centered innovation. We are Legal Design Thinkers. We help you improve your legal services delivery to make this more useful, user-friendly and desirable in the most efficient and effective way.

Services and products must be delivered in a flow that clients value. Activities that add value are the only ones that matter. We believe in continuous improvement. We are Lean Thinkers. We help you optimise your processes by reducing activities that do not add value for clients.

OUR LOGO

Our logo represents our core business, the way we work and what we value.

WHAT WE DO

2KnowHow2 helps legal services providers optimise the use of their knowledge to deliver smarter services and products to internal and external clients.

We challenge traditional legal services delivery and drive innovation mainly through knowledge management, process improvement and legal design. 2KnowHow2 goes beyond the “traditional consultancy”. We co-create with our clients and that is where we make the difference.

Our clients include law firms, in-house legal departments from the private and public sector, start-ups and other legal services providers.

WHAT WE BELIEVE IN

It's not about me. It's about you. And in the end it's about your clients. Challenges are facing the legal landscape and will continue to do so. The present is just a "beta" of the future. We believe in constant innovation. Client-centered innovation. We are Legal Design Thinkers. We help you improve your legal services delivery to make this more useful, user-friendly and desirable in the most efficient and effective way.

Services and products must be delivered in a flow that clients value. Activities that add value are the only ones that matter. We believe in continuous improvement. We are Lean Thinkers. We help you optimise your processes by reducing activities that do not add value for clients.

OUR LOGO

Our logo represents our core business, the way we work and what we value.

2. The first "2" in our logo refers to the personal contact with our clients, which we value very highly. Face-to-face meetings build stronger relationships, create more trust and finally better work. Our clients entrust us with some of their most valuable assets: their knowledge and people. So whatever we do, we do everything to give them the best client experience possible.

Knowhow. 2KnowHow2 is obviously all about "to know how to" get the most out of our knowledge, taking into account content, processes, technology and people. 2KnowHow2 has the "know-how" to realise this.

2. The second "2" in our logo refers to our analytical way of working. Our analysis is based on facts and figures to the greatest possible extent. We believe in thoughtful, objective analysis followed by practical action.

About Dominique

Hi, I am Dominique Meert, an independent consultant operating under the business name "2KnowHow2" since September 2016.

To move ahead, one must often first look behind (David Garmin, 2000)
I enjoyed many years working for great law firms and private companies, but under the guidance of my career coach, I discovered that ongoing personal and professional development in challenging environments is what really makes me happy. I love to design and implement new strategies, processes and tools, but once everything is running smoothly it is time to move on to new challenges.

With a combined academic background in Economics and Law, and additional certificates in Business Design Thinking, Digital Strategy and Successful Innovation, it is no surprise that I love to work in multidisciplinary fields such as knowledge management and legal design. There are no single definitions of these fields which is a good thing because it illustrates an evolving approach. I am a strong believer in continuous learning and like to stay ahead of the curve. I like to combine different methods and tools from various disciplines to boost creative problem solving.

The legal landscape is constantly evolving and so am I. Zen Buddhism - not that I am a practitioner but I love this one - has a concept called "Shoshin". This concept perfectly reflects who I am. It means "Beginner’s Mind" and is characterised by an attitude of eagerness, openness and lack of preconceptions when studying a subject, even when studying at an advanced level, just as a beginner in that subject would.

Prior to founding 2KnowHow2 in 2016, I worked for about 13 years in law firms as a lawyer, knowledge officer and manager, as well as marketing and business development manager. I carried out these different roles in Belgian independent full-service and boutique law firms, and also in a Tier 1 international law firm (Allen & Overy). Before that, I was a private equity and credit analyst for about 5 years.

Given my professional track record my first clients were law firms. In the meantime, I am also working on projects with in-house legal departments from the private and public sector, start-ups and other legal services providers.

What this means to you:

  • consultancy, training and support based on first-hand experience in all types of legal environments with different innovation maturity levels and different resources;
  • creative and "off the beaten path" thinking that gets people inspired.

An overview of some reference projects:

  • knowledge management assessments
  • document and contract automation projects
  • designing and implementing client knowledge portals and legal intranet pages
  • market positioning of lawyers as legal experts based on market and competitor research
  • law firm market analysis in preparation for a beauty contest
  • implementing a matrix to measure law firm performance
  • designing and implementing procedures and processes to ensure compliance with legal and regulatory requirements
  • redesigning law firm websites based on data analysis
  • acting as a sounding board to take a "fresh look" at systems and practices

Your story

  • You realise that you are not doing enough with the legal knowledge that you produce, you want to improve things, but you have no idea where to start
  • Your quality of work and time to deliver still depend too much on who is doing the work
  • Your external clients consider knowledge sharing part of the “new legal normal”
  • You are writing off billable hours because people keep reinventing the wheel and are not taking advantage of existing experience and expertise
  • You suffer from information overload from an increasing variety of online and offline sources
  • You already have a document or knowledge database but sometimes neither documents nor people find their way to it
  • You want to avoid your exit meetings turning into “transfer of knowledge” meetings
  • You realise that offering the right knowledge support to your internal clients definitely gives a competitive advantage in the war for talent
  • You are a boutique spin-off of a top national or international law firm used to enjoying the support of knowledge management professionals, but the overhead cost of engaging someone on a full-time basis is prohibitive

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