From law as a practice, to law as a business

Knowledge management

Knowledge management is all about creating an organisational culture of learning, knowing and sharing, driven by strategic and business-operation priorities, facilitated through the use of the right processes and tools.

Among other things, knowledge management (KM) covers internal KM, how to position yourself as a legal expert, and how to market and sell your knowledge.

KNOWLEDGE MANAGEMENT ASSESSMENT

A knowledge management (KM) assessment is the ideal starting point to kickstart or improve KM activities. Basically, it is an in-depth analysis of your current state of KM in terms of content, processes, technology and people. A typical assessment includes face-to-face interviews, a legal technology quick scan and a content quality check.

KNOWLEDGE MANAGEMENT STRATEGY

A knowledge management (KM) strategy defines the specific steps that need to be taken to implement a successful KM initiative in line with your strategic business objectives. Together we will develop a bottom-up strategy to ensure that real needs and critical issues are tackled. Strategy development is ideally initiated by the results of an assessment complemented with input from senior management regarding strategic business objectives.

KNOWLEDGE MANAGEMENT TOOLKIT

There is an abundance of knowledge management (KM) tools and techniques: document management and knowledge databases, online platforms, knowledge portals, collaboration tools, wikis, etc. Together we will define which tools and techniques fit best with your KM challenge. The right mix of tools and techniques is crucial to avoid one of the most common pitfalls: the technology pitfall. Knowledge is shared and reused by people following processes enhanced by systems, not the other way around.

KNOWLEDGE SHARING CULTURE

Creating the right culture is the most challenging part in implementing a successful knowledge management (KM) initiative. Discover how the implementation of an engaging content strategy and the introduction of KM incentives will embed KM in daily routines.


Knowledge management is all about creating an organisational culture of learning, knowing and sharing, driven by strategic and business-operation priorities, facilitated through the use of the right processes and tools.

Among other things, knowledge management (KM) covers internal KM, how to position yourself as a legal expert, and how to market and sell your knowledge.

KNOWLEDGE MANAGEMENT ASSESSMENT

A knowledge management (KM) assessment is the ideal starting point to kickstart or improve KM activities. Basically, it is an in-depth analysis of your current state of KM in terms of content, processes, technology and people. A typical assessment includes face-to-face interviews, a legal technology quick scan and a content quality check.

KNOWLEDGE MANAGEMENT STRATEGY

A knowledge management (KM) strategy defines the specific steps that need to be taken to implement a successful KM initiative in line with your strategic business objectives. Together we will develop a bottom-up strategy to ensure that real needs and critical issues are tackled. Strategy development is ideally initiated by the results of an assessment complemented with input from senior management regarding strategic business objectives.

KNOWLEDGE MANAGEMENT TOOLKIT

There is an abundance of knowledge management (KM) tools and techniques: document management and knowledge databases, online platforms, knowledge portals, collaboration tools, wikis, etc. Together we will define which tools and techniques fit best with your KM challenge. The right mix of tools and techniques is crucial to avoid one of the most common pitfalls: the technology pitfall. Knowledge is shared and reused by people following processes enhanced by systems, not the other way around.

KNOWLEDGE SHARING CULTURE

Creating the right culture is the most challenging part in implementing a successful knowledge management (KM) initiative. Discover how the implementation of an engaging content strategy and the introduction of KM incentives will embed KM in daily routines.


Process improvement

Doing the right things better results in a smarter, faster and more cost effective delivery of legal services by increasing operational efficiency and effectiveness.

PROCESS IMPROVEMENT

Understanding how people work, why they do things the way they do, and identifying inefficiencies offer great opportunities for improvement. Methodologies such as Lean and Continuous Process Improvement offer a structured approach to performing this analysis. The playing field of legal process improvement is much bigger than the standardisation of high volumes of work, transactional and litigation work. Every legal service or business operation can be defined as a process and thus optimised.

HOW DOES KNOWLEDGE MANAGEMENT FIT IN?

The right allocation of resources (including knowledge management (KM) resources and the introduction of KM tools such as templates, checklists and standard documents) is essential to improving processes. Documenting processes also ensures that the improved processes will be sustained.

KNOWLEDGE, MARKETING AND BUSINESS DEVELOPMENT: AN INTEGRATED APPROACH

Pitches, client seminars, newsletters, and even legal advice are rarely just about knowledge. They are also examples of effective client communication and often the result of business development efforts. Nevertheless, knowledge, marketing and business development professionals often operate in process silos which clearly undermine operational effectiveness. Discover how integrating processes will transform “legal knowledge” into “engaging legal content” that creates conversations with clients: the starting point of any strong and long-lasting client relationship.

Doing the right things better results in a smarter, faster and more cost effective delivery of legal services by increasing operational efficiency and effectiveness.

PROCESS IMPROVEMENT

Understanding how people work, why they do things the way they do, and identifying inefficiencies offer great opportunities for improvement. Methodologies such as Lean and Continuous Process Improvement offer a structured approach to performing this analysis. The playing field of legal process improvement is much bigger than the standardisation of high volumes of work, transactional and litigation work. Every legal service or business operation can be defined as a process and thus optimised.

HOW DOES KNOWLEDGE MANAGEMENT FIT IN?

The right allocation of resources (including knowledge management (KM) resources and the introduction of KM tools such as templates, checklists and standard documents) is essential to improving processes. Documenting processes also ensures that the improved processes will be sustained.

KNOWLEDGE, MARKETING AND BUSINESS DEVELOPMENT: AN INTEGRATED APPROACH

Pitches, client seminars, newsletters, and even legal advice are rarely just about knowledge. They are also examples of effective client communication and often the result of business development efforts. Nevertheless, knowledge, marketing and business development professionals often operate in process silos which clearly undermine operational effectiveness. Discover how integrating processes will transform “legal knowledge” into “engaging legal content” that creates conversations with clients: the starting point of any strong and long-lasting client relationship.

Training programmes

Drive your legal business forward faster with our inspiring training programmes: connect, share, learn.

Connect. We have the power to connect and ... it's visual! No boring presentations, we create conversations.

Share. Our trainings are based on first hand experience. We practise what we preach!

Learn. Our tools and techniques are immediately applicable thanks to our pragmatic and hands-on approach.

Most training topics can be offered as an in-house training, workshop or keynote. Personal coaching is also possible.
Our interactive trainings are tailored to the specific needs of our clients and fun is guaranteed!

What previous participants say about our in-house workshops and open trainings

'' Inspirerend, praktisch, vernieuwend - Boeiend, confronterend, leerrijk - Top -
Usable info, informative, made me fall in love with KM all over again - Hands-on, inzicht -
Een must voor elke advocaat ondernemer - Pratique, échange d'expérience, clair -
Leerrijk, eyeopener, didactisch - Intéressant, pas facile à mettre en oeuvre, mais très utile ''

Fast forward 2022

Your office
In-house training

Challenges are facing the legal landscape. Staying relevant in a crowded marketplace is now more important than ever. How to turn challenges into opportunities that drive innovation? This training will enhance your innovative mindset. You will walk away with new insights and actionable ideas. Boosting legal innovation starts here!

  • Identifying challenges
  • 10 types of innovation
  • Business Model Innovation
  • Stealing ideas from existing business models

Turning knowledge into business

Your office
In-house training

Being seen as an expert will help your career and your business. As an expert you can turn your knowledge into business by taking advantage of legal content marketing. In this training we will focus on 4 magical C's to future-proof your content marketing strategy: Content, Communication, Conversations, and Conversion.

  • How to brand and position yourself as an expert by sharing your knowledge?
  • Finding niches and developing your marketing mix
  • How can Legal Communication Design help you communicate complex information?
  • Share your knowledge: writing tips for the web and social media

Interim management

Tired of consultancy? I am happy to join you for 1-2 days per week to boost your knowledge management initiatives!

Together we will take the first steps to putting knowledge into action and to increasing operational efficiency and effectiveness.

Our story

WHAT WE DO

2KnowHow2 helps legal services providers optimise the use of their knowledge to deliver smarter services and products to internal and external clients.

We challenge traditional legal services delivery and drive innovation mainly through knowledge management, process improvement and legal design. 2KnowHow2 goes beyond the “traditional consultancy”. We co-create with our clients and that is where we make the difference.

Our clients include law firms, in-house legal departments, legal services providers and start-ups.

WHAT WE BELIEVE IN

It's not about me. It's about you. And in the end it's about your clients. Challenges are facing the legal landscape and will continue to do so. The present is just a "beta" of the future. We believe in constant innovation. Client-centered innovation. We are Legal Design Thinkers. We help you improve your legal services delivery to make this more useful, user-friendly and desirable in the most efficient and effective way.

Services and products must be delivered in a flow that clients value. Activities that add value are the only ones that matter. We believe in continuous improvement. We are Lean Thinkers. We help you optimise your processes by reducing activities that do not add value for clients.

OUR LOGO

Our logo represents our core business, the way we work and what we value.

WHAT WE DO

2KnowHow2 helps legal services providers optimise the use of their knowledge to deliver smarter services and products to internal and external clients.

We challenge traditional legal services delivery and drive innovation mainly through knowledge management, process improvement and legal design. 2KnowHow2 goes beyond the “traditional consultancy”. We co-create with our clients and that is where we make the difference.

Our clients include law firms, in-house legal departments, legal services providers and start-ups.

WHAT WE BELIEVE IN

It's not about me. It's about you. And in the end it's about your clients. Challenges are facing the legal landscape and will continue to do so. The present is just a "beta" of the future. We believe in constant innovation. Client-centered innovation. We are Legal Design Thinkers. We help you improve your legal services delivery to make this more useful, user-friendly and desirable in the most efficient and effective way.

Services and products must be delivered in a flow that clients value. Activities that add value are the only ones that matter. We believe in continuous improvement. We are Lean Thinkers. We help you optimise your processes by reducing activities that do not add value for clients.

OUR LOGO

Our logo represents our core business, the way we work and what we value.

2. The first "2" in our logo refers to the personal contact with our clients, which we value very highly. Face-to-face meetings build stronger relationships, create more trust and finally better work. Our clients entrust us with some of their most valuable assets: their knowledge and people. So whatever we do, we do everything to give them the best client experience possible.

Knowhow. 2KnowHow2 is obviously all about "to know how to" get the most out of our knowledge, taking into account content, processes, technology and people. 2KnowHow2 has the "know-how" to realise this.

2. The second "2" in our logo refers to our analytical way of working. Our analysis is based on facts and figures to the greatest possible extent. We believe in thoughtful, objective analysis followed by practical action.

About Dominique

Hi, I am Dominique Meert, an independent consultant operating under the business name "2KnowHow2" since September 2016.

To move ahead, one must often first look behind (David Garmin, 2000)
I enjoyed many years working for great law firms and private companies, but under the guidance of my career coach, I discovered that ongoing personal and professional development in challenging environments is what really makes me happy. I love to design and implement new strategies, processes and tools, but once everything is running smoothly it is time to move on to new challenges.

With a combined academic background in Economics and Law, it is no surprise that I love to work in a multidisciplinary field such as knowledge management. There is no single definition of knowledge management. For me, it is about legal thinking and writing, sharing and re-using what we already know, organisational learning, promoting and selling knowledge online, optimising processes to improve legal services delivery, just to name a few things. In short: everything that has to do with creating, managing, sharing, promoting and selling knowledge.

I have about 13 years law firm experience as a lawyer, knowledge officer and manager, as well as marketing and business development manager. I carried out these different roles in Belgian independent full-service and boutique law firms, and also in a Tier 1 international law firm (Allen & Overy). Previously I have worked for about 5 years as an analyst in private companies.

Knowledge management is constantly evolving and so am I. Zen Buddhism - not that I am a practitioner but I love this one - has a concept called "Shoshin". This concept perfectly reflects who I am. It means "Beginner’s Mind" and is characterised by an attitude of eagerness, openness and lack of preconceptions when studying a subject, even when studying at an advanced level, just as a beginner in that subject would.

My approach is a blend of Law and Economics, combined with Design Thinking, Lean Thinking and other proven methodologies.

What this means to you:

  • consultancy, training and support based on first hand experience in all types of law firms with different knowledge management maturity levels and different resources;
  • creative and "off the beaten path" thinking that gets people inspired.

An overview of some reference projects:

  • knowledge management assessments
  • document and contract automation projects
  • designing and implementing client knowledge portals and legal intranet pages
  • market positioning of lawyers as legal experts based on market and competitor research
  • law firm market analysis in preparation for a beauty contest
  • implementing a matrix to measure law firm performance
  • designing and implementing procedures and processes to ensure compliance with legal and regulatory requirements
  • redesigning law firm websites based on data analysis
  • acting as a sounding board to take a "fresh look" at systems and practices

Your story

  • You realise that you are not doing enough with the legal knowledge that you produce, you want to improve things, but you have no idea where to start
  • Your quality of work and time to deliver still depend too much on who is doing the work
  • Your external clients consider knowledge sharing part of the “new legal normal”
  • You are writing off billable hours because people keep reinventing the wheel and are not taking advantage of existing experience and expertise
  • You suffer from information overload from an increasing variety of online and offline sources
  • You already have a document or knowledge database but sometimes neither documents nor people find their way to it
  • You want to avoid your exit meetings turning into “transfer of knowledge” meetings
  • You realise that offering the right knowledge support to your internal clients definitely gives a competitive advantage in the war for talent
  • You are a boutique spin-off of a top national or international law firm used to enjoying the support of knowledge management professionals, but the overhead cost of engaging someone on a full-time basis is prohibitive

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